Please note the Castle is currently closed for an exciting filming project. The Castle Gardens and Playground are also affected on selected dates – read more here

Frequently Asked Questions

Booking Tickets

Booking online is highly recommended as it will ensure that the desired tickets are available on the day you wish to visit. When you book online you will also be provided with an email detailing all of our pre-arrival information.

Tickets can be printed or simply shown via smartphone on arrival.

Gardens and Adventure Playground tickets can be purchased on the same day as your visit as long as there is availability. Castle Tour tickets must be booked online in advance to avoid disappointment.

All available tour times are accessible via our website and can be booked by selecting the times that suit for your visit. Each tour has a maximum number for 12 people per tour.

To book tickets for the gardens, please visit the Book Gardens and Playground and from there you can select the date of your visit and the type of ticket you require.

Tickets with monetary value cannot be resold, exchanged, transferred to another date or refunded. If you wish to cancel a free booking please call 01848 331555 or email


Please see our opening times here.

For the walking and mountain bike trails the most up to date information will be accessible via our website as well as at the orientation board at the top of the main Castle car park daily.

For up to date Castle Tours and opening times please refer to our website.

To view our up to date entry charges, please visit: Opening Dates, Times & Prices

We welcome HHA and ASVA members and tickets can be booked by clicking on the card of choice when selecting your ticket. Please ensure you bring your membership card with you when you visit.

Carers can access our site free of charge, we would ask however that tickets are booked in advance by selecting the ‘accompanying carer’ option at the ticket selection stage.

Access to the gardens will be via the Adventure Playground entrance beside our New Larchwood Cabin.

When you approach the Castle please turn left and head down the hill until you reach the Gardens and Adventure Playground Car Park.

There are accessible parking spaces down beside the Larchwood Cabin available on a first come first served basis.

We are able to offer takeaway from the New Larchwood Cabin. We have a simple and delicious offering of hot and cold drinks, crisps, biscuits, traybakes and ice-creams. Sandwiches and Panini’s will also be available.  The menu can be viewed here.

Limited picnic benches are available outside the Larchwood Cabin. You can also bring along your blankets and enjoy your refreshments in our beautiful gardens.

Yes – during public opening at the Larchwood Cabin next to the Gardens. The toilets next to the Castle Stableyard are open all year.

Please wear a face covering within the toilets.

The Adventure Playground is open the same days as the Gardens. Booking is highly recommended.

Four-legged friends are welcome to visit the Gardens with their humans but we ask that they are please kept on leads under proper control and that their owners clean up after them. However, we do not allow dogs in the Adventure Playground or Tearoom.

At present, the Castle Tearoom and Gift shop will be open at the same time as the Castle. Those times can be found here.

Yes, these facilities are open 7 days a week.

The flying of drones around the Castle and wider Gardens and Estate is not permitted without prior permission from the Estate team. If you wish to do so, please email and provide copies of your drone licence, current insurance and details of its intended use.

Car Parking

Yes, a nominal daily rate. Annual passes are available too.  See the plan a visit page.

Annual Tickets

Yes, but our passes have changed for 2024 and are now Annual Tickets with a whole host of benefits. We offering Individual Annual Passes and Family Annual Passes (2 adults and up to 3 children) in 2024. (Additional Children can also be added)

Please visit the plan a visit page for more details.

Collect your annual pass on your 1st visit to the Gardens and Playground from the Larchwood Cabin. Just bring along your confirmation email. You can find directions here.

To take advantage of your 10% off please book online. On the ticketing page select the Annual Pass Holders. If you have an individual pass, you are eligible for 1 discounted ticketed for yourself. Family pass holders are eligible for two adult and up to 3 children. You will also be asked for your full name so we can verify your pass.

  • To take advantage of your 10% off please book online. On the ticketing page select the Annual Pass Holders. Please note only the discount applies to a maximum of four people. You will also be asked for your full name so we can verify your pass.

(This offer can be used at the same time as your 10% Castle discount to a maximum of 5 people (for induvial pass holders) and 6 Adults and 3 children (for family pass holders) receiving the 10% off).

Get in touch with our estate office (Monday to Friday) phone: 01848 600283 and provide your full name and email. Find out more about fishing on the Estate here

Please book online using the Annual Pass Ticketing Option – you will be asked to provide your full name.

* not applicable with any other offer (e.g. early bird discounts)

* individual pass holders can receive 10% off 1 adult/concession ticket. Family pass holders can use the discount for 2 adults and up to 3 children.

*see T&Cs for a note on the applicable events

To take advantage of your discount simple show your card to one of our friendly team at the start of your transaction!

Newsletters are sent a minimum of once a month. If you have not received one, please email to ensure your marketing preferences are enabled and that we have the correct email address for you.

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