Frequently Asked Questions
Why do I need to book online?
Booking online is highly recommended as it will ensure that the desired tickets are available on the day you wish to visit. When you book online you will also be provided with an email detailing all of our pre-arrival information.
Do I need to print out my ticket?
Tickets can be printed or simply shown via smartphone on arrival.
Can I book on the same day as my visit?
Gardens and Adventure Playground tickets can be purchased on the same day as your visit as long as there is availability. Castle Tour tickets must be booked online in advance to avoid disappointment.
How do I book a Castle Tour/Gardens Tickets?
All available tour times are accessible via our website and can be booked by selecting the times that suit for your visit. Each tour has a maximum number for 12 people per tour.
To book tickets for the gardens, please visit the Book Gardens and Playground and from there you can select the date of your visit and the type of ticket you require.
Will you provide a refund or transfer for my pre-booked ticket if I need to cancel my booking?
Tickets with monetary value cannot be resold, exchanged, transferred to another date or refunded. If you wish to cancel a free booking please call 01848 331555 or email email@example.com
What are your opening times?
The Gardens and Adventure Playground are open daily, from 1st April to end of September between 11am until last entry at 3pm with the gates closing at 4pm.
For the walking and mountain bike trails the most up to date information will be accessible via our website as well as at the orientation board at the top of the main Castle car park daily.
For up to date Castle Tours and opening times please refer to our website.
How much does it cost to visit Drumlanrig?
To view our up to date entry charges, please visit: Opening Dates, Times & Prices
What if I have a HHA, ASVA or other free entry card?
We welcome HHA and ASVA members and tickets can be booked by clicking on the card of choice when selecting your ticket. Please ensure you bring your membership card with you when you visit.
Carers can access our site free of charge, we would ask however that tickets are booked in advance by selecting the ‘accompanying carer’ option at the ticket selection stage.
How do we access the gardens?
Access to the gardens will be via the Adventure Playground entrance beside our New Larchwood Cabin.
When you approach the Castle please turn left and head down the hill until you reach the Gardens and Adventure Playground Car Park.
There are accessible parking spaces down beside the Larchwood Cabin available on a first come first served basis.
Will we be able to get refreshments while we visit?
We are able to offer takeaway from the New Larchwood Cabin. We have a simple and delicious offering of hot and cold drinks, crisps, biscuits, traybakes and ice-creams. Sandwiches and Panini’s will also be available. The menu can be viewed here.
Limited picnic benches are available outside the Larchwood Cabin. You can also bring along your blankets and enjoy your refreshments in our beautiful gardens.
Will there be toilets open on site?
Yes – during public opening at the Larchwood Cabin next to the Gardens. The toilets next to the Castle Stableyard are open all year.
Please wear a face covering within the toilets.
Will the Adventure Playground be open?
The Adventure Playground is open the same days as the Gardens. Booking is highly recommended.
Can my dog visit the Gardens too?
Four-legged friends are welcome to visit the Gardens with their humans but we ask that they are please kept on leads under proper control and that their owners clean up after them. However, we do not allow dogs in the Adventure Playground, Larchwood Cabin or Tearoom.
When will the Tearoom and Gift Shop be open this year?
At present, the Castle Tearoom and Gift shop will be open at the same time as the Castle. Those times can be found here.
Will the toilets and shower facilities at the Stableyard be open?
Yes, these facilities are open 7 days a week.
Is there a charge for car parking this year?
There will be a charge for car parking at the Castle car park, but charges have been suspended at the moment due to the walk closures. Updates on this will be available on our website.
Are you offering season tickets this year?
Yes, we are offering Individual season passes and Family season passes (2 adults and up to 3 children) this year.
How much will they cost?
An Individual season pass will cost £25.00 and a Family season pass (2 adults and up to 3 children) will be £50.00.
What does our season ticket entitle me to?
The season ticket allows unlimited access to the gardens and adventure playground for the 2022 season as well as free Car Parking at the Castle car park for the 2022 season.